Ongoing work that keeps a website updated, secure, backed up, monitored and functioning correctly.
It depends on the platform and business risk. Many business sites benefit from weekly checks and more frequent monitoring for critical journeys.
Usually yes, after reviewing the platform, hosting, access and existing code or configuration.
Plans can include 24/7 monitoring and an emergency escalation process. Define the exact human-response commitment in your service agreement before advertising it.
No responsible provider should make that promise. The goal is layered protection, detection, response and recovery readiness.
Yes, within the defined allowance of the selected plan. Larger redesigns, new features and major development should be quoted separately.
Backup frequency depends on the plan and platform. Critical websites should also have a documented recovery process.
Yes. We can support agreed booking-system checks, troubleshooting and integrations, subject to the third-party vendor's capabilities.
Reports summarize maintenance completed, security/monitoring findings, incidents, performance work and recommended next actions.